🧩 Background

Our organization needed to transition to a new WMS platform to support growth, improve operational efficiency, and unify processes across two distinct business units. The scope included RF software integration, client migration, and full staff enablement — all under tight timelines and resource constraints.

🧠 My Role

As part of a four-person implementation team (including my manager), I contributed to:

• System configuration and testing across multiple warehouse workflows
• RF software setup and validation
• User Acceptance Testing (UA) for operational readiness
• Client onboarding and billing logic setup for over 100 accounts
• Staff training support and documentation development

🛠️ Tools Used

• WMS platform (custom-configured)
• RF software and handheld devices
• Oracle SQL for backend validation and reporting
• Internal training guides and cheat sheets

🚀 Outcome

• Seamless onboarding of 100+ clients with customized billing and operational logic
• Successful deployment across two business units with minimal downtime
• Improved warehouse performance and reduced manual interventions
• Strengthened cross-functional collaboration between IT, operations, and CS teams