🧩 Background

As part of our operational improvements, several warehouse workflows — especially in CS and picking operations — suffered from redundancies and unclear handoffs. These inefficiencies increased the likelihood of errors, delays, and inconsistent customer communication.

🧠 My Role

I collaborated with operations and CS teams to map out current-state workflows, isolate bottlenecks, and propose revised processes with efficiency and clarity in mind. I helped translate business needs into system logic and ensured documentation was accessible and actionable.

🛠️ Tools Used

• Warehouse Management System (WMS)
• Internal documentation platforms
• Collaborative mapping tools (spreadsheets, visuals)

🚀 Outcome

• Reduced redundant task cycles and confusion between teams
• Empowered CS staff to handle orders and system events more independently
• Supported higher operational throughput with clearer cross-functional alignment